New coaching accounts include a 14-day trial with full access. No charge is made during the trial. If you don't subscribe, the account automatically moves to the free tier when the trial ends — you are never billed without an explicit subscription.
You can cancel anytime from your billing settings. Cancellation takes effect at the end of the current billing period — you keep paid access through the period you've already paid for, then move to the free tier. No further charges are made after cancellation.
[Pending legal review] The refund terms — including eligibility windows and whether partial periods are prorated — are being finalized. Until then, refund requests are handled case by case; contact us and we'll help.
[Pending legal review] This section will describe how billing disputes are handled and the process for raising a concern before initiating a chargeback with your bank or card issuer.
For any billing question or a refund request, email support@strid.ai. Strid aims to respond within a few business days.